Refund and Returns Policy
Effective Date: 01 June 2024
Overview
At WebScript Marketplace, we are committed to providing high-quality website scripts and excellent customer service. We understand that there may be circumstances where you need to request a refund or return a product. This policy outlines our terms and conditions for refunds and returns.
Refund Policy
Eligibility for Refunds
To be eligible for a refund, the following conditions must be met:
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Time Frame:
- Refund requests must be made within 30 days of the original purchase date.
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Product Condition:
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging, if applicable.
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Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, must be provided.
Non-Refundable Items
The following items are not eligible for a refund:
- Downloaded or digital products that have been accessed or downloaded
- Customized or personalized scripts
- Services that have already been performed
Refund Process
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Submit a Request:
- To request a refund, please contact our customer support team at [Your Email Address] with your order details and reason for the refund.
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Review and Approval:
- Our team will review your request and notify you of the approval or rejection of your refund within 7 business days.
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Refund Issuance:
- If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 10 business days.
Returns Policy
Eligibility for Returns
To be eligible for a return, the following conditions must be met:
-
Time Frame:
- Return requests must be made within 30 days of the original purchase date.
-
Product Condition:
- The product must be unused and in the same condition that you received it.
- The product must be in the original packaging, if applicable.
-
Proof of Purchase:
- A valid proof of purchase, such as a receipt or order confirmation, must be provided.
Return Process
-
Submit a Request:
- To request a return, please contact our customer support team at [Your Email Address] with your order details and reason for the return.
-
Return Authorization:
- Our team will provide you with a return authorization and instructions on how to return the product.
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Shipping:
- You will be responsible for paying for your own shipping costs for returning the item. Shipping costs are non-refundable.
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Inspection and Approval:
- Once your return is received and inspected, we will notify you of the approval or rejection of your return.
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Refund or Exchange:
- If approved, you may choose to receive a refund or exchange the product for another item of equal value.
Exchanges
If you need to exchange a product for a different one, please contact us at [Your Email Address] to discuss your options. Exchanges are subject to product availability and the same eligibility conditions as returns.
Contact Us
If you have any questions or concerns about our Refund and Returns Policy, please contact us at:
Email: [email protected]
Phone: +(624)-7600-96
Address: Av. Paulista, 726 – Sala 1706 – Bela Vista, São Paulo – SP, 01310-100, Brazil